Employee Experience EXplained #8: Why do we need Empathy Maps

Learn from success stories and understand the critical steps to foster a healthy, productive workplace environment.

The dynamics of employee-employer relations are undergoing significant transformations

Though the two terms share some similarities, they are not the same. Engagement is an outcome of Employee Experience. We do recognise, though, that for the last decade or so, engagement has sometimes been used as an umbrella term for the experience an employee has at an organisation.

People want purpose

So, just what is EX?