Employee Experience EXplained #8: Why do we need Empathy Maps

Employee Experience Diversity & Inclusion Wellbeing & Resilience Journey Mapping Video

2 Minutes

27/11/2023

In the eighth in the series, Nicholas Wardle discusses the numerous benefits of utilising Empathy Maps.

Employee Experience | Journey Mapping | Talent

In Employee Experience terms, there’s a huge difference between a moment that matters and a rescue moment—although they’re often confused.

Article

3 Minutes

Employee Experience | Culture | Talent

Article

2 Minutes 01/08/2025

Customer Experience | Employee Experience

EX and CX are two sides of the same coin

Article

4 Minutes

Employee Experience | Journey Mapping

So, just what is EX?

Article

5 Minutes

Employee Experience | Employee Engagement | Internal Comms

Here’s links to recent reports we’ve come across that we’ve found interesting and some of our key takeaways from them.

News

4 Minutes 24/09/2024

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