Employee Experience EXplained #8: Why do we need Empathy Maps

Here’s links to recent reports we’ve come across that we’ve found interesting and some of our key takeaways from them.

Though the two terms share some similarities, they are not the same. Engagement is an outcome of Employee Experience. We do recognise, though, that for the last decade or so, engagement has sometimes been used as an umbrella term for the experience an employee has at an organisation.

In the seventh in the series, Nicholas Wardle discusses how you create these and who should be involved.

The synergy between organisational culture and leadership has emerged as a crucial determinant of an organisation's success.