Employee Experience EXplained #2: Where does EX sit in an organisation?

In the seventh in the series, Nicholas Wardle discusses how you create these and who should be involved.

The Kuwait Towers are a symbol of modernisation, prosperity, and national pride. They have held firm during the war. Inside an organisation, the pillars of culture are the values.

It's reckoned that angry customers are two-to-three times more likely to leave a review than a happy customer. It's likely to be the same for your employees.

In the ninth in the series, Nicholas Wardle discusses what these are and how they differ from personas.

Leaders must recognise that they must stop guessing