Employee Experience EXplained #3: Where do you begin with your EX efforts?

The first decision is where to start...

EX and CX are two sides of the same coin

In Employee Experience terms, there’s a huge difference between a moment that matters and a rescue moment—although they’re often confused.

In the sixth in the series, Nicholas Wardle explains the process behind how you define these.

It's reckoned that angry customers are two-to-three times more likely to leave a review than a happy customer. It's likely to be the same for your employees.