Employee Experience EXplained #4: How do you build your core EX team?

In this series, Nicholas Wardle shares some of the successful no-cost or low-cost initiatives we've supported organisations with across their Employee Lifecycle. In this video, he discusses personalising the first day for employees

It's reckoned that angry customers are two-to-three times more likely to leave a review than a happy customer. It's likely to be the same for your employees.

Here’s links to recent reports we’ve come across that we’ve found interesting and some of our key takeaways from them.

Though the two terms share some similarities, they are not the same. Engagement is an outcome of Employee Experience. We do recognise, though, that for the last decade or so, engagement has sometimes been used as an umbrella term for the experience an employee has at an organisation.

In Employee Experience terms, there’s a huge difference between a moment that matters and a rescue moment—although they’re often confused.