Employee Experience industry useful reports – July 2024

The importance of trust

The IoIC and Ipsos Karian and Box have teamed up again for the IC 2024 Index.

Takeaways:

• 68% of respondents think their organisation lied about the rationale for bringing people back to the office - This highlights the value or evidence-led rather than opinion-led
• 43% of respondents believe their organisation operates in the best interests of employees – Which is why EX is so important... look after your employees and they'll look after your customers
• 55% of respondents say they trust their organisation’s CEO / most senior leader - Senior Leaders build trust through being visible and transparent

As in life, trust is vital in the workplace. It can take a long time to build and a very short time to break.

Link to report: IC Index 2024: Trust Issue (ipsoskarianandbox.com)

Less than 50% of employees are motivated at work

Management Today highlights the need to understand the importance of both intrinsic and extrinsic motivations.

Takeaways:

• Employers who take a one-size-fits-all approach to boosting productivity are likely to fail - After all, employees are human beings with different wants and needs
• There is a direct link between high levels of motivation and improvements in key business outcomes - Yes, there is... so it's vital to understand what motivates each employee to leverage this for continuous improvement
• Financial incentives or job enjoyment are not the primary motivators for most employees - of the 1000s of people who have taken a mojo map, money (The Builder) ranks sixth most important

It’s an absolute fact that the more motivated someone is, the more productive they will be. The starting point is to understand what motivates employees and then, as much as possible, to shape their work around this. Our tool mojo highlights what employees are motivated by and their satisfaction levels. And mojo maps can be read at an individual, team and organisational level.

Get in touch if you’d like to know more.

Link to report: https://www.managementtoday.co.uk/less-50-workers-motivated-work-says-new-report/indepth/article/1874441

Getting manager onboarding right

An article in Ragan states that you should on-board your managers properly to ensure they on-board their teams properly.

Takeaways:

• Managers are an employee’s closest touchpoint to all other parts of the organisation - Yes, they are; which is why it's so vital that they're given the tools and support to be an effective line manager
• Managers are more likely to onboard others effectively when they’ve been brought in the proper way themselves - Do to managers what you would have them do to their teams
• You should customise each onboarding scenario as much as possible to the individual and the team they’re taking over - Very true: a job in IT is very different from a job in the factory... the more you personalise the better.
• It's important to provide reference workflows and FAQS that answer the many questions that might arise early in a new job - Arm your managers with the information that they need for themselves and their teams

To be able to customise the on-boarding, you should create an Employee Journey Map for each area of difference. There will be some commonalities - which is fine - think consistent but not uniform.

Link to report: https://www.ragan.com/manager-comms-onboarding/