What Employee Experience courses are available?

Although Employee Experience (EX) has been around since the dawn of work, it’s only become a recognised industry in the last five years or so. If you’re unsure what Employee Experience entails, how to build the business case for it, how to get started with your EX efforts, or what tools are on offer to create good-to-great experiences, then scan our current courses that we offer.

Introduction to Employee Experience Masterclass

This masterclass is for anyone who wants to understand more about Employee Experience.

The training will explore Employee Experience, debunking myths and providing insight into the employee experience opportunity, the impact of motivation on organisational success, investment priorities, the three 'Es' of productivity and much more!

The course will offer practical guidance including a look at the Employee Experience Opportunity Calculator and an overview of the Employee Experience Opportunity Toolkit.

Learning Objectives

• What Employee Experience is (and what it isn't)
• Learn about the Employee Experience Opportunity
• Why investment in Employee Experience is vital to organisational success
• Why Employee Experience has a more compelling ROI than Customer Experience
• The barriers to offering a good-to-great Employee Experience
• The Three Es of Productivity
• The impact of motivation on organisational success
• A look at the EX Opportunity calculator
• And overview of the EXO Toolkit
• How Employee Experience can offer a career path

This course is around 2 hours in duration and can be delivered in-person or online. Prices depends on the number of delegates and the location.

Contact mojo@brandexperiences.com for more details and to book.

The EX Toolkit: Your go-to place to create great Employee Experiences

This Masterclass is for you if you're looking for inspiration and advice on how to build the business case for EX and on how to create great experiences for your employees.

It covers:

• Practical advice and tools that will enable you to achieve buy-in from your leadership team and ways to quantify the ROI of EX
• How to find your competitive edge by focussing on what employees really want
• Ways in which to step into the shoes of your employees and understand how they're feeling at key moments on the Employee Lifecycle
• Gaining an understanding of the kinds of people you want in certain job roles – which will help you to recruit the right people
• Creating those all-important Moments that Matter to surprise and delight your employees - which should boost retention efforts
• Uncovering areas for improvement
• And more...

Attendees will gain hands-on experience in using:

• The EXO ROI Calculator
• The Brand Experiences Wheel
• Employee Lifecycle Template
• Journey Mapping Template
• Employee Archetype Template
• Empathy Map Template
• Stop, Start, Continue, Change Template

This one-day course can either be delivered in-person or online. Prices depends on the number of delegates and the location.

Contact mojo@brandexperiences.com for more details and to book.

The Employee Lifecycle: Creating Moments That Matter

Your organisational culture is not what you say it is, it’s what your employees and customers say it is.

There are hundreds of touchpoints on the Employee Lifecycle and just one bad moment can seriously impact an employee’s relationship with their organisation – leading to a loss of motivation, loss of productivity and in serious cases, a resignation. So, it’s vital to identify the ‘moments that matter’ on the Employee Lifecycle and put steps in place to surprise and delight your people along the way to boost engagement, loyalty and performance.

This course is for you if:

• You believe your employee experience could be improved
• You are looking to get started with EX or accelerate an existing EX programme
• You would like to prioritise your EX efforts where they will have the biggest impact
• Your organisation doesn’t have a clearly defined Employee Lifecycle in place
• You are interested in exploring EX tools that could help
• Your employee survey results are in need of improvement

Learning objectives:

• By the end of the course, delegates will know:
• How to define and then use your Employee Lifecycle
• How to define and then use Employee Journey Maps
• How to identify where to start on improving the moments that matter
• How to create effective moments that matter
• How to measure the metrics that matter

The programme consists of:

• The pros and cons of a Big Bang versus Agile approach to EX improvements
• Building your EX team
• An overview of how to define your EX strategy
• Creating your Employee Lifecycle
• The difference between a moment that matters and a rescue moment
• Creating Employee Journey Maps
• Examples of metrics that matter
• A twelve-month action plan

Additional benefits include:

• Receive an overview of the EX Toolkit, which will enable you to shape how to create a great EX
• Learn more about what motivates employees via an introduction to mojo – the motivation platform
• Have some practical experience of using Mural, an online collaboration tool (if delivered online)

This course is around 6 hours in duration and can either be delivered on a full day or split over two half-days. It can be delivered in-person or online. Prices depends on the number of delegates and the location.

Contact mojo@brandexperiences.com for more details and to book.

For more Employee Experience definitions, view this page.