Employee Experience (EX) Strategy

Employee Experience

It’s important to have a clear definition of what you are trying to achieve, and for this you need an EX strategy. We’ve developed a methodology for writing EX strategies called BASICS: Brand, Audience, Stories, Interactions, Content, Systems.

BASICS EX methodology

During the implementation phase, activities that align with the strategy should take priority and the EX strategy can often be a useful tool to help resolve any conflicts that arise along the way.

What will you get from the strategy?

A high-level roadmap showing key objectives, milestones, deliverables, and activities designed for continuous EX improvements

How much does it cost and how long will it take?

It depends upon the size and scale of the organisation and the urgency. We can offer flexible packages where we are more ‘hands on’ or ‘hands off’. To give some examples:

We produced a strategy for an organisation of 1,500 people within two weeks for a cost of £7,500
We produced a strategy for an organisation of 6,000 people within three weeks for a cost of £9,750

Examples of our work

Helping Al Mulla shape their Employee Experience

Communicating One Housing’s employee experience

If you’d like to know more, do get in touch.

Get in touch

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Kay Harper

Employee Engagement Manager

UCAS

Nicholas helped us to kick off our employee experience work at our away day - it was invaluable to have an expert shape initial engagement with the team rather than me leading as I was just learning myself! It wasn’t just about the workshop though as there was wrap-around support to ensure we brought the team with us on what employee experience is and how to do it well and how we might move forwards on next steps, such as an initial presentation and teaser video in advance of the workshop.

As a result of the workshop and follow-up guidance, plus generously sharing some helpful excerpts from the Brand Experiences book, we worked as a team to define our employee journey, the moments that matter and our target areas for improvement. We’ve now kickstarted a piece of work to re-design onboarding and people from across the team are involved.