Employee Experience (EX) Strategy

It’s important to have a clear definition of what you are trying to achieve, and for this you need an EX strategy. We’ve developed a methodology for writing EX strategies called BASICS: Brand, Audience, Stories, Interactions, Content, Systems.

BASICS EX methodology

During the implementation phase, activities that align with the strategy should take priority and the EX strategy can often be a useful tool to help resolve any conflicts that arise along the way.

What will you get from the strategy?

  • A high-level roadmap showing key objectives, milestones, deliverables, and activities designed for continuous EX improvements

How much does it cost and how long will it take?

It depends upon the size and scale of the organisation and the urgency. We can offer flexible packages where we are more ‘hands on’ or ‘hands off’.  To give some examples:

  • We produced a strategy for an organisation of 1,500 people within two weeks for a cost of £7,500
  • We produced a strategy for an organisation of 6,000 people within three weeks for a cost of £9,750

Related Services

Employee Journey Mapping

Employee Journey Maps are at the heart of the Employee Experience. They are key to understanding existing experiences and identifying where improvements can be made.

Employee Lifecycle Development

To define the potential scope of your Employee Experience (EX) activities over the long term, the place to start is to define the overall Employee Lifecycle.

Moments that Matter

Moments that Matter are opportunities to surprise and delight an employee and make them feel all warm and gooey towards their employer.

Employee Experience Audits

You audit your finances, you audit your stock... but what about your people? When was the last time you went beyond employee surveys to discover how effective your employee experiences are?
Kay Harper
Kay Harper
Employee Engagement Manager
UCAS

Nicholas helped us to kick off our employee experience work at our away day - it was invaluable to have an expert shape initial engagement with the team rather than me leading as I was just learning myself! It wasn’t just about the workshop though as there was wrap-around support to ensure we brought the team with us on what employee experience is and how to do it well and how we might move forwards on next steps, such as an initial presentation and teaser video in advance of the workshop.

As a result of the workshop and follow-up guidance, plus generously sharing some helpful excerpts from the Brand Experiences book, we worked as a team to define our employee journey, the moments that matter and our target areas for improvement. We’ve now kickstarted a piece of work to re-design onboarding and people from across the team are involved.

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